THE ECO CAR CAFE GUARANTEE
We at Eco Car Cafe believe in service as a fundamental driving element of our business. We're all about improving customer experiences, and investing in new methods, systems, techniques, and techologies that can improve our customer's experience. Along with a striving to constantly improve, push new boundaries, develop new technologies and innovating our craft, we believe that you, our customer should have peace of mind.
HIGH QUALITY TRAINING
Our team of car care experts are trained using programs we've developed in house to ensure that our guys and gals are doing their work according to the standards set by our leadership. We strive to create comprehensive and detailed training programs that 100% of our staff undergoes. Only once fully trained is a new member of our workforce allowed to work on your car.
Besides training our staff with in-house developed training programs, we also have a high quality standard for delivery. We believe that each and every one of our customers deserves the highest quality customer experience, the best company in the business, as well as a consistency that is unflinching. We therefore developed procedures to ensure that every car that is completed meets our multi-point inspection quality control standards.
the ultimate guarantee
We're proud of the brand we've built, the reputation we've cultivated, and our internal policies and procedures, but although we are highly trained professionals, ultimately we are only human. In the event that you're not satisfied with the quality of the work we've delivered, we want you to immediately contact us directly and telling us about it because we will make it right!
Regardless of what the issue is, if you feel that the quality control missed a spot, we want you to know that we've got your back. Not only will we make it right, but we're going to make sure you feel that you're family here, and we give the best to our family.